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GET
/
api
/
public
/
v1
/
tickets
List tickets
curl --request GET \
  --url https://app.msportal.ai/api/public/v1/tickets \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "<string>",
      "ticketNumber": "<string>",
      "title": "<string>",
      "description": "<string>",
      "companyId": "<string>",
      "companyName": "<string>",
      "contactName": "<string>",
      "contactEmail": "<string>",
      "status": "<string>",
      "isClosed": true,
      "priority": "<string>",
      "assignedTo": "<string>",
      "boardName": "<string>",
      "queueName": "<string>",
      "typeName": "<string>",
      "categoryName": "<string>",
      "issueTypeName": "<string>",
      "hoursBudgeted": 123,
      "hoursActual": 123,
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z",
      "daysOpen": 123,
      "provider": "<string>",
      "externalId": "<string>",
      "source": "<string>"
    }
  ],
  "pagination": {
    "page": 2,
    "limit": 50,
    "totalCount": 123,
    "totalPages": 123,
    "hasNextPage": true,
    "hasPrevPage": true
  }
}

Authorizations

​
Authorization
string
header
required

Use your API key as a Bearer token. API keys can be generated in Settings → Integrations → API Access.

Query Parameters

​
page
number
default:1

Page number

Required range: x >= 1
​
limit
number
default:25

Items per page

Required range: 1 <= x <= 100
​
sortColumn
enum<string>
default:created_date

Field to sort by

Available options:
created_date,
updated_date,
title,
status_name,
priority_name,
company_name,
assigned_to,
days_open
​
sortDesc
boolean | null
default:true

Sort descending

​
search
string

Search in ticket title

Maximum string length: 255
​
companyId
string<uuid>

Filter by company ID

​
status
string

Filter by status name

Maximum string length: 100
​
priority
string

Filter by priority name

Maximum string length: 100
​
assignedTo
string

Filter by assigned resource

Maximum string length: 255
​
isClosed
boolean | null

Filter by closed status

​
provider
enum<string>

Filter by PSA provider

Available options:
connectwise,
halo,
syncro,
autotask
​
dateFrom
string<date-time>

Filter by created date (from)

​
dateTo
string<date-time>

Filter by created date (to)

Response

List of tickets

​
data
object[]
required

Array of tickets

​
pagination
object
required