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GET
/
api
/
public
/
v1
/
tickets
/
{id}
Get ticket
curl --request GET \
  --url https://app.msportal.ai/api/public/v1/tickets/{id} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "id": "<string>",
    "ticketNumber": "<string>",
    "title": "<string>",
    "description": "<string>",
    "companyId": "<string>",
    "companyName": "<string>",
    "contactName": "<string>",
    "contactEmail": "<string>",
    "status": "<string>",
    "isClosed": true,
    "priority": "<string>",
    "assignedTo": "<string>",
    "boardName": "<string>",
    "queueName": "<string>",
    "typeName": "<string>",
    "categoryName": "<string>",
    "issueTypeName": "<string>",
    "hoursBudgeted": 123,
    "hoursActual": 123,
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z",
    "daysOpen": 123,
    "provider": "<string>",
    "externalId": "<string>",
    "source": "<string>",
    "notes": [
      {
        "id": "<string>",
        "text": "<string>",
        "isInternal": true,
        "createdAt": "2023-11-07T05:31:56Z",
        "createdBy": "<string>"
      }
    ]
  }
}

Authorizations

​
Authorization
string
header
required

Use your API key as a Bearer token. API keys can be generated in Settings → Integrations → API Access.

Path Parameters

​
id
string
required

Ticket ID or PSA ticket number

Query Parameters

​
includeNotes
boolean | null
default:true

Include ticket notes

​
noteLimit
number
default:50

Maximum notes to return

Required range: 1 <= x <= 100

Response

Ticket details with notes

​
data
object
required